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In this guide
A plain-language guide to the systems, handoffs, and operating flow ScalerMD brings together.
ScalerMD in one sentence
ScalerMD is the operating layer between the systems that acquire a patient, collect payment, support clinical review, route an approved prescription, and report what happens next.
Instead of asking an operations team to reconcile separate storefront, clinical, payment, pharmacy, and communication tools by hand, ScalerMD connects their core workflows and presents the resulting activity in one workspace.
The connected flow
- 01
Patient entry
A patient begins through a branded website, storefront, or checkout experience.
- 02
Order and payment
Product, patient, and payment information enters the configured ScalerMD workflow.
- 03
Clinical workflow
The appropriate clinical system receives the information required for independent review by licensed professionals.
- 04
Prescription and fulfillment
When clinically appropriate, prescription and fulfillment activity proceeds through the configured workflow.
- 05
Operational visibility
Available statuses and updates return to the ScalerMD dashboard so the client team can follow the journey.
Source and destination systems
ScalerMD connects the systems involved in the patient journey. Some systems create activity, such as a website or checkout, while others receive information and continue communication, clinical, payment, or fulfillment work.
- Website and checkout integrations can begin an order or patient journey.
- Email and messaging integrations support approved communications and notifications.
- Marketing integrations help connect acquisition activity with operational outcomes where configured.
- Clinical, payment, and fulfillment integrations continue the appropriate downstream workflow.
- Product mappings tell ScalerMD how a website selection should move through the configured workflow.
What ScalerMD coordinates—and what it does not decide
- ScalerMD coordinates configured data movement, product mappings, operational statuses, checkout, and supported workflows.
- The client remains responsible for accurate business, product, brand, and account information supplied during onboarding.
- Licensed clinicians make independent clinical decisions. ScalerMD does not prescribe medication or guarantee approval.
- Actions performed in connected clinical, payment, certification, and fulfillment systems remain subject to those systems and their authorized operators.
What client operators can manage
- Review operational summaries and work requiring attention.
- Work with patient and order records available to the account.
- Review consultations, lab orders, prescriptions, and messages when supported by the connected clinical system.
- Manage integrations, product mappings, checkout settings, billing, and compliance materials based on account permissions.
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